Integrated systems management tool Hinemos

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Support & price plan

Hinemos is an open source software. It is available free of charge. To use Hinemos efficiently, Atomitech provides maintenance support with a fee. Also there are paid options and paid packages available to enhance the use of Hinemos.

About Hinemos maintenance

Hinemos offers low installation and maintenance support services.

Maintenance of systems management tool is essential to the user. Atomitech offers low maintenance costs.

Atomitech provides Hinemos support desk as well. Hinemos support desk supports technical problems, investigates failure, provides fixed module, gives guidance for future operations, and supports other inquiries.

Hinemos maintenance support plans

Maintenance fee is calculated per site (the number of Hinemos servers does not influence the total maintenance fee).
Plan Support Maintenance fee Notes Scale of a single site
Maintenance support
(Basic Plan)
・Hinemos maintenance support.

Number of incidents
First year : 35 cases
From 2nd year : 25 cases

-Supports failure investigation
-Provides fixed module
-Provides documents for partners
-Provides private package for the OS
-Provides documents created by Atomitech
First year:
US $ 12,000

Second year and later:
US $ 9,000 per year
Maintenance fee will be cheaper in the second year and later. 1 contract for 1 site
Unlimited number of Hinemos servers
Maintenance support
(Small Plan)
・Hinemos maintenance support.

Number of incidents
First year : 30 cases
From 2nd year : 20 cases

-Supports failure investigation
-Provides fixed module
-Provides documents for partners
-Provides private package for the OS
-Provides documents created by Atomitech
First year:
US $ 9,000

Second year and later:
US $ 6,000 per year
Small Plan is a maintenance plan for small system.
Maintenance fee will be cheaper in the second year and later.
1 contract for 1 site.
Hinemos servers is limited to 5.
Adding a site Additional Hinemos Manager.
(Incidents per year: 20 cases)
US $ 6,000 per year Maintenance fee for each additional Hinemos Manager stays the same each year. Additional Hinemos site (1 Manager).
(*): When the Hinemos Manager is composed by multiple servers, generally it is counted as 1 site.

Platform packages (paid edition)

Red Hat Linux (64bit) and Windows Server packages are available free of use to maintenance support contractors.
Red Hat Linux (32bit) and Windows Server packages that are not listed below are available for free usage.
Manager package Red Hat Linux paid edition:
Red Hat Enterprise Linux 4(x86_64bit)
Red Hat Enterprise Linux 5(x86_64bit)
Red Hat Enterprise Linux 6(x86_64bit)
Agent package Windows Server paid edition:
Windows Server 2003(x86_64bit)
Windows Server 2008(x86_32bit)

Red Hat Linux paid edition:
Red Hat Enterprise Linux 4(x86_64bit)
Red Hat Enterprise Linux 5(x86_64bit)
Red Hat Enterprise Linux 6(x86_64bit)

UNIX paid edition:
Solaris 10 (SPARC,x86)
HP-UX 11iv3
AIX 5L 5.3,AIX 6.1

Additional paid options

Basic features of Hinemos will still function even without the following paid options.
However, by purchasing these options, full and enriched Hinemos features will be available.
Provider Option Description Price (excluding tax) Notes
NTT DATA
Utility option
・Bulk import, export, and delete Hinemos configuration items (XML file).
・Support SNMP TRAP MIB. Unregistered TRAP can be converted into a message.
Contact us This option is useful for updating Hinemos data, monitoring network equipments, and data migration.
NTT DATA
Node map option
・Place events and scopes on a map and display monitoring subjects in a map. This way, system failure can be visualized by using the map. US$3,500 per year Discounts for multiple purchases.
NTT DATA
VM management option
・Collectively manage virtualized software environment (VMware, Xen, etc.).
・Directly operate virtual machines, and obtain accurate resource information.
・Auto-detect virtual machines
Contact us  
NTT DATA HA option ・Support duplicate of the Hinemos Manager.
Clustering software and shared storage are not required.
Contact us  
Atomitech Job plug-in Plug-in to cooperate Windows and UNIX jobs. Contact us  
Atomitech Other additional options ・Please contact us for new options. Contact us  
Product by other provider ITIL incident management etc. ・Other Hinemos related products. Contact us  

Maintenance support area coverage

Maintenance support: Available world-wide. ※Please contact us
Hinemos support: Hinemos English, Japanese, and Chinese edition
Language: English, Japanese, and Chinese
Our support method: Generally by e-mail
Hours: 10:00 - 18:00 Japan time. (※Japanese calendar)
SLA support: Primary response will be returned within 4-7 business days.


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