Hinemos is an open source software. It is available free of charge. To use Hinemos efficiently, Atomitech provides maintenance support with a fee. Also there are paid options and paid packages available to enhance the use of Hinemos.
Maintenance of systems management tool is essential to the user. Atomitech offers low maintenance costs.
Atomitech provides Hinemos support desk as well. Hinemos support desk supports technical problems, investigates failure, provides fixed module, gives guidance for future operations, and supports other inquiries.
| Plan | Support | Maintenance fee | Notes | Scale of a single site |
|---|---|---|---|---|
| Maintenance support (Basic Plan) |
・Hinemos maintenance support. Number of incidents First year : 35 cases From 2nd year : 25 cases -Supports failure investigation -Provides fixed module -Provides documents for partners -Provides private package for the OS -Provides documents created by Atomitech |
First year: US $ 12,000 Second year and later: US $ 9,000 per year |
Maintenance fee will be cheaper in the second year and later. | 1 contract for 1 site Unlimited number of Hinemos servers |
| Maintenance support (Small Plan) |
・Hinemos maintenance support. Number of incidents First year : 30 cases From 2nd year : 20 cases -Supports failure investigation -Provides fixed module -Provides documents for partners -Provides private package for the OS -Provides documents created by Atomitech |
First year: US $ 9,000 Second year and later: US $ 6,000 per year |
Small Plan is a maintenance plan for small system. Maintenance fee will be cheaper in the second year and later. |
1 contract for 1 site. Hinemos servers is limited to 5. |
| Adding a site | Additional Hinemos Manager. (Incidents per year: 20 cases) |
US $ 6,000 per year | Maintenance fee for each additional Hinemos Manager stays the same each year. | Additional Hinemos site (1 Manager). |
| Manager package |
Red Hat Linux paid edition： Red Hat Enterprise Linux 4(x86_64bit) Red Hat Enterprise Linux 5(x86_64bit) Red Hat Enterprise Linux 6(x86_64bit) |
| Agent package |
Windows Server paid edition： Windows Server 2003(x86_64bit) Windows Server 2008(x86_32bit) Red Hat Linux paid edition： Red Hat Enterprise Linux 4(x86_64bit) Red Hat Enterprise Linux 5(x86_64bit) Red Hat Enterprise Linux 6(x86_64bit) UNIX paid edition: Solaris 10 (SPARC,x86) HP-UX 11iv3 AIX 5L 5.3,AIX 6.1 |
| Provider | Option | Description | Price (excluding tax) | Notes |
|---|---|---|---|---|
| NTT DATA |
Utility option |
・Bulk import, export, and delete Hinemos configuration items (XML file). ・Support SNMP TRAP MIB. Unregistered TRAP can be converted into a message. |
Contact us | This option is useful for updating Hinemos data, monitoring network equipments, and data migration. |
| NTT DATA |
Node map option |
・Place events and scopes on a map and display monitoring subjects in a map. This way, system failure can be visualized by using the map. | US$3,500 per year | Discounts for multiple purchases. |
| NTT DATA |
VM management option |
・Collectively manage virtualized software environment (VMware, Xen, etc.). ・Directly operate virtual machines, and obtain accurate resource information. ・Auto-detect virtual machines |
Contact us | |
| NTT DATA | HA option | ・Support duplicate of the Hinemos Manager. Clustering software and shared storage are not required. |
Contact us | |
| Atomitech | Job plug-in | Plug-in to cooperate Windows and UNIX jobs. | Contact us | |
| Atomitech | Other additional options | ・Please contact us for new options. | Contact us | |
| Product by other provider | ITIL incident management etc. | ・Other Hinemos related products. | Contact us |
